Frequently Asked Questions about In Home Care
How do I know if my aide will fit my needs?
Our staff works above and beyond to match the right caregiver with the personality of the client and the type of care needed. It’s one of the most important things that we do! Through years of experience in the health care industry, we have found that the better the match, the better the care.
Will I have the same aide with me every day?
Since we pride ourselves on matching the right caregiver with the right client, we always try to maintain the same caregiver with each client for continuity of care. Even when the assigned caregiver takes a day off, we try to schedule the same replacement caregiver.
How do you assess the reliability of your aides?
Each caregiver must have at least 2 years prior experience before they can apply for work with our company. They must pass a written test before being considered as a representative of Horizon Care Services, after which they go through an extensive certification process and orientation. Background checks are thoroughly researched, as is their work experience with previous employers. All caregivers must have proper certifications from the State.
How does my caregiver know what kind of help I need?
All of our caregivers are given a full report on your condition when they are assigned. We do our very best to make sure that all of their questions regarding your care are answered before they arrive at your home.
If I have additional questions after office hours, what do I do?
Should there be any additional questions or concerns, both you and the caregiver have 24/7 access to our staff to give prompt answers. If the phone is not directly answered, it means that we are helping another client. Please leave a message and you will be called within 15 minutes!
How do I know your company provides a good quality of care?
With over two decades of experience, we have developed professional relationships with only the premier providers located throughout South Florida. Plus, we have raised the bar on an expected level of service in the area. We expect more from our employees, from our caregivers, and from the professionals that we work with. We demand high quality, which means you are getting the best care available.
Can you take care of clients with special needs?
We have many home care programs available for special needs clients including Alzheimer’s/Dementia, Parkinson’s, Oncology, and both Pre- and Post-Surgical care. Should you require care from one of those programs or other condition, you can rest assured that we will provide a caregiver extensively trained in that specialty area.
What if something out of the ordinary happens?
Our caregivers are required to report to the office immediately should there be any changes in your physical or mental status. They are experienced and prepared in a proper course of action in the event of any emergency.
Do you carry Liability Insurance?
Yes, we insure our company, and each of our caregivers is required to carry their own personal liability insurance policy which is applied for and tracked by our company, so there is double the coverage.
Do you accept insurance?
We accept all Long Term Care Insurance and will process all of your paperwork. Our finance manager can answer all of your questions regarding your policy, and will get on the phone with you and your insurance company to verify your benefits so that you know exactly what is covered.